{"id":3099,"date":"2022-09-06T10:33:18","date_gmt":"2022-09-06T08:33:18","guid":{"rendered":"https:\/\/atomic-temporary-207885880.wpcomstaging.com\/?p=3099"},"modified":"2022-09-06T10:33:18","modified_gmt":"2022-09-06T08:33:18","slug":"key-account-manager","status":"publish","type":"post","link":"https:\/\/hornet-conseil.fr\/index.php\/2022\/09\/06\/key-account-manager\/","title":{"rendered":"Account Manager"},"content":{"rendered":"<h4>Les Account Manager sont responsables de la gestion et du d\u00e9veloppement des relations avec les comptes cl\u00e9s.<\/h4>\n<ul>\n<li>\n<h3>Missions et r\u00f4le<\/h3>\n<\/li>\n<\/ul>\n<p>Les Account Manager jouent un r\u00f4le essentiel en veillant \u00e0 ce que les comptes cl\u00e9s restent satisfaits et fid\u00e8les \u00e0 l&#8217;entreprise. Les responsables de comptes cl\u00e9s ont g\u00e9n\u00e9ralement une connaissance approfondie des besoins et des attentes de leurs clients. Ils travaillent en \u00e9troite collaboration avec d&#8217;autres membres de l&#8217;organisation pour s&#8217;assurer que les besoins des comptes cl\u00e9s sont satisfaits.<\/p>\n<ul>\n<li>\n<h3>Comp\u00e9tences requises<\/h3>\n<\/li>\n<\/ul>\n<p>Ils doivent poss\u00e9der de solides comp\u00e9tences en mati\u00e8re de communication, de n\u00e9gociation et de relations interpersonnelles. Ils doivent \u00eatre capables de g\u00e9rer efficacement de grandes quantit\u00e9s d&#8217;informations et de prendre des d\u00e9cisions complexes. Les gestionnaires de comptes cl\u00e9s rel\u00e8vent g\u00e9n\u00e9ralement du chef des ventes ou du directeur g\u00e9n\u00e9ral.<\/p>\n<ul>\n<li>\n<h3>KPI&#8217;s et r\u00e9sultats attendus<\/h3>\n<\/li>\n<\/ul>\n<ol>\n<li>Augmenter le chiffre d\u2019affaire par client<br \/>\n<em>Exemple : G\u00e9n\u00e9rer 20% d\u2019augmentation de CA par client<\/em><\/li>\n<li>Respecter la rentabilit\u00e9 des projets<br \/>\n<em>Exemple : Augmenter la Marge Brute de 5%<\/em><\/li>\n<li>Am\u00e9liorer la satisfaction client<br \/>\n<em>Exemple : Atteindre un taux de satisfaction client de 90%<\/em><\/li>\n<\/ol>\n<p>Pour aller plus loin : <a href=\"https:\/\/hornet-conseil.fr\/metiers\/sales-development-representative\/\">fiche m\u00e9tier Sales Development Representative<\/a><\/p>\n<p>Credit photo : <a href=\"https:\/\/www.pexels.com\/fr-fr\/photo\/femme-noire-transportant-une-pile-de-documents-au-bureau-5668873\/\">Photo de Sora Shimazaki sur Pexels<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les Account Manager sont responsables de la gestion et du d\u00e9veloppement des relations avec les comptes cl\u00e9s. Missions et r\u00f4le Les Account Manager jouent un r\u00f4le essentiel en veillant \u00e0 ce que les comptes cl\u00e9s restent satisfaits et fid\u00e8les \u00e0 l&#8217;entreprise. Les responsables de comptes cl\u00e9s ont g\u00e9n\u00e9ralement une connaissance approfondie des besoins et des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-3099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-relation-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Account Manager - HoRnet Conseil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hornet-conseil.fr\/index.php\/2022\/09\/06\/key-account-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Account Manager - HoRnet Conseil\" \/>\n<meta property=\"og:description\" content=\"Les Account Manager sont responsables de la gestion et du d\u00e9veloppement des relations avec les comptes cl\u00e9s. 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