{"id":3155,"date":"2022-09-13T13:13:29","date_gmt":"2022-09-13T11:13:29","guid":{"rendered":"https:\/\/atomic-temporary-207885880.wpcomstaging.com\/?p=3155"},"modified":"2022-09-13T13:13:29","modified_gmt":"2022-09-13T11:13:29","slug":"expert-crm","status":"publish","type":"post","link":"https:\/\/hornet-conseil.fr\/index.php\/2022\/09\/13\/expert-crm\/","title":{"rendered":"Expert CRM"},"content":{"rendered":"<ul>\n<li>\n<h4>R\u00f4le et missions<\/h4>\n<\/li>\n<\/ul>\n<p>Un expert en gestion de la relation client est une personne responsable de la strat\u00e9gie et des op\u00e9rations de gestion de la relation client. Il veille \u00e0 ce que le syst\u00e8me de gestion de la relation client soit utilis\u00e9 de mani\u00e8re efficace et efficiente pour soutenir les objectifs commerciaux de l&#8217;organisation.<\/p>\n<ul>\n<li>\n<h4>Comp\u00e9tences requises<\/h4>\n<\/li>\n<\/ul>\n<p>Les experts en gestion de la relation client ont g\u00e9n\u00e9ralement une connaissance approfondie de la technologie de gestion de la relation client et de la mani\u00e8re dont elle peut \u00eatre appliqu\u00e9e pour atteindre les objectifs de l&#8217;organisation. Ils poss\u00e8dent \u00e9galement de solides comp\u00e9tences en gestion de projet et en analyse. En outre, les experts en gestion de la relation client doivent souvent avoir une bonne connaissance des outils d&#8217;analyse des donn\u00e9es et de reporting.<\/p>\n<ul>\n<li>\n<h4>KPI&#8217;s et r\u00e9sultats attendus<\/h4>\n<\/li>\n<\/ul>\n<p>Les indicateurs cl\u00e9s de performance d&#8217;un expert en gestion de la relation client comprennent l&#8217;utilisation du syst\u00e8me, la satisfaction du client et l&#8217;am\u00e9lioration des processus. Les r\u00e9sultats attendus d&#8217;un expert en gestion de la relation client sont l&#8217;augmentation des ventes, l&#8217;accroissement du taux de fid\u00e9lisation des clients et l&#8217;am\u00e9lioration de l&#8217;efficacit\u00e9.<\/p>\n<p>Ressource : <a href=\"https:\/\/www.hellowork.com\/fr-fr\/metiers\/consultant-crm.html\">Consultant CRM\/Hello Work<\/a><\/p>\n<p>Cr\u00e9dit : <a href=\"https:\/\/www.pexels.com\/fr-fr\/photo\/femme-en-veste-de-costume-bleu-2422293\/\">Photo de Jopwell sur Pexels<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>R\u00f4le et missions Un expert en gestion de la relation client est une personne responsable de la strat\u00e9gie et des op\u00e9rations de gestion de la relation client. Il veille \u00e0 ce que le syst\u00e8me de gestion de la relation client soit utilis\u00e9 de mani\u00e8re efficace et efficiente pour soutenir les objectifs commerciaux de l&#8217;organisation. Comp\u00e9tences [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,17],"tags":[],"class_list":["post-3155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fidelisation","category-relation-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Expert CRM - HoRnet Conseil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hornet-conseil.fr\/index.php\/2022\/09\/13\/expert-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expert CRM - HoRnet Conseil\" \/>\n<meta property=\"og:description\" content=\"R\u00f4le et missions Un expert en gestion de la relation client est une personne responsable de la strat\u00e9gie et des op\u00e9rations de gestion de la relation client. 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